Frequently Asked Questions Why do some of the statuses have a question mark hint? Some organizations provide hints for thier statuses. These hints are designed to provide a detailed definition or meaning of the status. Why do some records have icons over thier "MORE DETAILS" buttons, while others do not? Each icon has thier own meaning: - Indicates the record has public record or disciplinary actions - Indicates the record has public documents available What options are available to mobile users? Every option that is available in the desktop mode is available for mobile users. Use the mobile menu in the upper right hand corner to access the mobile controls. I know this person operates in a particular city or county. Why did the filters not show them? The filters are based on their address of record. The address of record does not always match their area of operations.